this is the head nurse for the ward. like all head nurses, shes a hardass despite her diminutive stature – she lurks and rules with an iron fist. but she has a remarkable bedside manner – she interacts personally with every patient in the ward at least twice a day, she knows all their stories and she has clearly reviewed everyones file.
further, when i was prepping for surgery last thursday, and andrew and curt were running late coming back from having gone to lunch, as i lay there nervous and scared as one is before going into surgery, she held my hand and pattered trivially for almost 20 minutes before the orderly wheeled my guerney into the elevator for the trip to the fourth floor.
later, i tried to tell her that she was a very kind person. she was adamant: i am NOT a kind person. but she kept that tight enigmatic smile on her face.